Terms & Conditions

Our website www.discountrockymountainhardware.com is specifically designed to show prospective customers the wide array of product choices that Rocky Mountain offers. We strive to make the ordering and shipping process as painless as possible. Due to the premium nature of this fine hardware, it is best when verbal and written communication service can be provided. Please call to protect your important order so we can assist you in making sure everything is correct before placing the order.

SHIPPING
Shipping Information TO ALL 48 CONTIGUOUS STATES

Please Note:

• Please e-mail or call for Alaska, Hawaii, International and Express Rates.
• All pricing and payments in U.S. Dollars
• No C.O.D. shipments

INTERNATIONAL AND US TERRITORY SHIPPING

US Territories

Call for more info.

Canada

We require a minimum purchase of $100 for orders shipped to Canada. A $10 processing fee and International shipping rates will apply to your order. Customer is responsible for all customs and duty fees. Call for more info.

International

We require a minimum purchase of $250 for orders shipped to International addresses. A $10 processing fee and International shipping rates will apply to your order. Customer is responsible for all customs and duty fees. Call for more info.

RETURNS

Typically, high-end bronze hardware has a "no return" policy as everything is made to order.  Rocky Mountain Hardware items may qualify for a return, but you must first call us for a return goods authorization (RGA) prior to returning any items purchased through us.

We will not accept any returns without an RGA. All items must be returned in the condition it was shipped in. The customer is responsible for shipping charges.

Our restocking policies vary, depending on manufacturer and item. In most cases, if an item qualifies for a return, the restocking fees are usually a minimum of 30% for all Rocky Mountain products if returned within 30 days. Please note that made-to-order, solid bronze hardware is not able to be easily re-sold and therefore returns are not able to match online or "e-commerce" return policies. Please do not purchase Rocky Mountain Hardware assuming you can return it if it isn't as expected or to your liking. Please work through all questions before placing the order. Please call or email us with any other questions you may have on returns.

TAXES

Sales tax will be applied depending on customer location.